Returns & Exchanges

What is's return policy?


We are here to make your Holiday shopping easy and stress free! Items purchase starting 11/24/2021 will be eligible for exchange or store credit by 01/15/2022. Please note we do not offer refunds.

Thank you for supporting our small family owned business




Urbanization will gladly accept unworn, unwashed merchandise for exchange or store credit within 14 days from when the product is received. 

Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color, just let us know via phone or email and we will be more than happy to take care of it for you. Standard shipping rates apply. You may also call us at 650-594-0900 to place your reorder and we will take care of it for you.

To return merchandise for credit or exchange: Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Please note we do not offer refunds. Live plants are final sale


Using Your Own Shipping Method

You can send items back to us at the address below using any other trackable/insured shipping method. Sorry, we cannot accept COD returns.


Return Address:


1179 San Carlos Avenue

San Carlos, CA 94070

Attn: Returns Department


Clearance Items:

Items from Clearance cannot be returned. Please make your selections with care and carefully review all product information and sizing before making a purchase.


Swim and intimates returns:

We are unable to process returns for swimwear or intimate apparel items. Due to the nature of the item, they are final sale. 


How do I return a gift?

If you received a gift from our catalog or website, you may return it to our Returns Department. A gift card will be issued for the amount of the item(s) and mailed to you.  

Can I return Catalog/Web orders at a store?

Usually. Most website merchandise can be exchanged at any Urbanization store location within 14 days from the product is received. Returned merchandise must be unworn, unwashed, with tags attached and in the original product packaging. All returns must be accompanied by the original packing list. 

Some select items are Mail Return Only and cannot be returned to our stores. Mail Return Only status is indicated online in the product detail page, in your shopping cart and on the packing list that is enclosed with your order. To return these items to our store, please follow the return instructions listed above. Please email us at or call us at 650-594-0900 with any questions. 


Can Items purchased at a Urbanization store be returned to the catalog or web?

We cannot accept items purchased at Urbanization stores at our website Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return, via certified mail, to the store closest to you.