Career Opportunities

Working at Urbanization

Here at Urbanization we strive to create a soulful culture and that involves committed, passionate employees. We foster this culture through hiring and retaining smart, creative people who through communication and collaboration are able to deliver the story of our store. With that in mind, some of the experiences that we look for in our prospective employees and interns include:

  • Previous leadership roles
  • Extracurricular activities
  • Relevant job experience
  • Fashion experience

To apply, please email your resume to info@urbanizationonline.com or stop by our boutique and speak with a Manager.

MANAGER IN TRAINING (MIT) | Roles & Responsibilities

Reports To: Store Manager

Objective To create a unique, innovative and inspirational customer experience; encompassing the Urbanization lifestyle and store image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations
  • Meet or exceed store sales plan and payroll goal
  • Serve as a proactive mentor, teacher and problem solver for the sales team
  • Motivate and inspire the store team through a strong store presence and consistently leading by example
  • Maintain business awareness, and drive sales in order to achieve and exceed goals
  • Promote and maintain a high standard for overall customer care, operations and Loss Prevention
  • Ensure the use of all customer care resources and initiatives
  • Gain proficiencies in the following areas:
  • MOD
  • Store opening and closing functions
  • Store Operations
  • Markdowns and furthers
  • Adhere to all "typical day" guidelines
  • Perform all sales functions
  • Review and maintain a resource library of training tools
  • Assist the ASM with the implementation of merchandising and display objectives
  • Uphold all company Policy and Procedure

STYLIST | Roles & Responsibilities

Reports To: Store Management Team

Objective To create a unique, innovative and inspirational customer experience; encompassing the Urbanization lifestyle and store image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations
  • Exceed the customer’s service expectations by meeting the following responsibilities:
    • Build genuine relationships with customers.
    • Greet all customers upon entering the store.
    • Offer to hold items for the customer at the cash wrap or in the fitting room.
    • Determine the customer’s needs and offer suggestions and alternatives.
    • Utilize all customer care resource
  • Assist in maintaining store merchandising and operational standards.
  • Uphold all company policy and procedures.
  • Maintain a high level of awareness and concern for Loss Prevention.
Also may include:
  • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
    • Comment on items purchased.
    • Inquire if their purchase is a gift that will need to be wrapped.
    • Request the customer’s email address.
    • Ring transactions efficiently – issue a receipt.
    • Demonstrate knowledge of return policy.
    • Practice proper phone etiquette.
  • Perform all register functions.
  • Train new stylists on Register.
  • Maintain cash wrap organization, cleanliness and restock.